Choosing a supply partner

Breaking ties with an existing supplier is a big decision. You may be concerned about disruption, inconvenience, and even risk.

If any one of these three issues strikes a chord, now may be the right time to move:-

1. Service-related problems

We offer “open door” accountability, transparent working practices, continual improvement of processes and strict adherence to client Service Level Agreements (SLAs).

2. Need for quality improvements
Our product-development mantra is “try breaking it to make it better”. That might be with personalisation, advanced data skills, greater automation, new hardware or technologies to improve results, response, efficiencies, quality and savings. Using HP technology, we are the market leaders in print quality.

3. Lack of reliability
Poor or unreliable quality negatively impacts your brand, impedes the customer’s experience and impairs satisfaction. Monitored adherence to SLAs is reinforced by detailed reporting and dashboards that highlight inconsistencies and delays as they arise. Providing a transparent, trustworthy working relationship.

With a unique set of technical & production competencies -  personalisation experts, open APIs, fully accredited: ISO9001, 14001 and 27001, batched production, 24/7 working, “open house” accountability, clients SLAs and global connections through HP DSCOOP collaboration – all set Prime apart.

Our handy checklist could help you determine any gaps in the service your business is receiving.

	EXISTING SUPPLIER	PRIME GROUP
Uses HP technology, the market leader in print quality and colour
Achieves exceptional print quality with HP ElectroInk liquid ink technology
Is able to print on virtually any substrate
Has advanced software to render personalised / customised artwork in-house
Utilises Oneflow workflow that automates and streamlines production from website to letterbox
Uses API integration in workflow for post-backs from every stage of production and postage
Cloud-based workflow system reports daily, weekly, monthly on SLAs and performance
Dedicated customer service and account management team
Belongs to a global network (e.g. DSCOOP) that opens up additional markets
Offers advanced postage and consolidated fulfilment process to reduce postage costs
Is trustworthy, transparent and happy for you to visit the production facility
Cares about your customers, business & brand as much as you do
Continually helps to improve basket value with new consumer products R&D and suggestions
Is experienced and knowledgeable of the consumer market and customers
Provides flexible payment options
Confirming to all regulatory bodies - ISO, GDPR, FSC
Protects your data and intellectual property
Is environmentally compliant and maintains relevant accreditations/memberships