Customer Service Management

With even the most polished and automated process, customers need to know that help is at hand, should they need it.  

Prime-Customer-Services1

Customer Service Management

With even the most polished and automated process, customers need to know that help is at hand, should they need it.  

Prime-Customer-Services

How and when they choose to interact is up to them. Whether that’s voice, ticket, email, or chat, we make it easy. Our customer support function is friendly, accessible, and white-labelled so keeping your brand front and centre at all times. You can relax knowing that we’re taking care of them in the same way you would.  

When it comes to reporting back, our production customer service team pro-actively keeps you updated on how your orders are progressing.  And, monthly, performs a review to check that volumes, speed, product mix and satisfaction levels are exactly where you need them to be, and exactly as we’ve promised them. Plus, critically, to identify how we might better collaborate, and what we can do to further innovate and improve. 

Prime's CustomerHub

With access to our customer hub, we enable the customers we work with to self-serve all the information they need. ​
Get in Touch >

Prime-CustomerHub-Software

Prime's CustomerHub

With access to our customer hub, we enable the customers we work with to self-serve all the information they need. ​
Get in Touch >

From our very first conversation, through to launch date and beyond, we’ve been impressed by Prime’s approach, service and technical expertise. We’re looking forward to their continued help in growing LoveBook’s success in the UK.company.
LoveBook LLC
lovebook
Jon Tolley and his team at Prime are very proactive, and I was delighted to award this very important contract to Prime Group, which turned out to be the only company in the UK that could meet all our needs under one roof – a company that I would say is leading the market, and unique in the UK.
Founder of Penwizard
penwizard-quote2
It’s fair to say that the Prime guys wowed us from day one! They’re savvy and bring a wealth of experience to the party. Their expertise and knowledge have guided us to create a perfect product and experience for the consumer. We’re confident our precious new brand is safe in their hands and they will prove to be a valuable partner for many years to come. Prime really know their stuff and I would recommend them to anyone looking to create a personalised product.
Mind Candy
mindcandyoffice

Get in touch

Get in touch