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Print on demand - Supply partner

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Sales of physical books are on the rise. It’s official. Consumers are pushing back against digital, the popularity of eBooks is waning, and even the youngest of readers remain charmed by print. But, as you know, these same consumers are discerning. When it comes to personalised or customised products, and dealing with your business, their expectations are high. They won’t compromise on service, speed, quality and overall experience. Neither do we.

We’re the engine room for many leading retailers for print on demand service in the personalised gifts space. They trust us to receive, process, produce, ship and track orders for their premium-quality printed gifts 24/7, 365, leaving them hands-off, hassle-free and relaxed

Leave your details and we will get back to you to schedule a call.

We are a print-on-demand partner helping
you deliver an exceptional customer experience.

A passionate supply partner

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Quality of product. Automation and APIs. Customer service. Our retail partners measure us on these three critical pillars of service. Harder to quantify though is our passion. We’re as passionate about our customer’s brand, As we are about our own.

Being the last eyes on a product before it reaches the customer is a responsibility we take seriously. Satisfied customers are loyal customers, and loyal customers are returning ones. Which is good for everyone in the supply chain. We see our role as a partner, not merely a supplier, which means sharing;

  • Values and Visions
  • Strategy
  • Investment
  • Planning and management
  • Communication
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FEATURED PROJECT

Mind Candy New brand Petlandia

Nifty tech allows pet lovers to create impossibly cute caricatures of their beloved companions. ‘Petlandiafied’ pets can then go on a heartwarming adventure in a beautifully illustrated personalised storybook.

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Shared values and vision

Start with collaboration, trust, the exchange of deep knowledge, co-development of products and processes, shared risk and reward, and a joint responsibility for the all-important customer experience.

Then layer on top, a respect for colleagues, suppliers and for the environment (shored up by ISO 14001:2015) and you have a raft of strengths and values that, when shared, can make for a powerful partnership. One where everyone stands to benefit.

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Shared strategy

Strategy is by its nature about the long-term. Partner relationships are robust and enduring because of our approach to.

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Quality standards

Data security and the safeguarding of intellectual property is protected by ISO 27001:2013 accreditation. ISO 9001 demonstrates our commitment to quality production and ISO 14001 is the equivalent standard for environmental protection.

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SLAs

Service Level Agreements (SLAs) and disaster recovery procedures deliver additional assurances and, ultimately, peace of mind.

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Product development

Along with development of the original products, Prime has expertise and market knowledge to advise on ways to improve and enhance a range, so increasing basket-value, profitability and customer satisfaction.

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Insight

Prime is a pioneer of printed personalisation, a renowned expert and has over thirty years’ experience. Unrivalled insight into the consumer gift market helps partners plan, develop and swiftly expand their reach.

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Strategic support

Getting under the skin of a customer’s business lets us spot additional markets and opportunities offering bespoke marketing support. This typically results in a growth rate of 150%, year on year.

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FEATURED PROJECT

Peppa Pig Personalised Peppa Pig Books

Our sophisticated production workflow received and output the file to our state-of-the-art HP Indigo digital presses to print, finish and despatch it in under 24 hours.

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Choosing a supply partner

Breaking ties with an existing supplier is a big decision, but if your current supplier has service, quality problems or lack of reliability, then this might be the right time to move. Our handy checklist could help you determine any gaps in the service you are receiving.

Shared planning

Knowing that your supply partner is responsible, and cares about the customer experience as much as you do, inspires confidence. It lets you focus on the rest of the business, safe in the knowledge that these aspects are under control:-

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Integration

APIs and integration tools mean we can work with your own software and systems, seamlessly integrate to your website. An automated workflow streamlines production, speeds up manufacture so that customers receive their gift sooner.

Production

Everything is managed, printed, finished and dispatched in-house from Prime’s state-of-the-art facility. No sub- contractors, no outsourcing, no risks. You always know exactly where your orders are 24/7.

Visibility and transparency

From file submission right through to dispatch, systems are open, transparent and real-time for order-tracking so there are no delays in customer service queries.

The future

Early adoption, constant innovation and a continuing investment in research and development sit at the heart of everything we do. It means we can help customers like you craft and plan for better products and a greater range.

Shared values and vision

We appreciate that your printed gift is about so much more than simply “putting ink on paper”. Alongside the core production process we have expertise and solutions for:-

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Packaging and labelling Offering branded and non-branded outers suitable by product and delivery mechanism.

Consolidation Where appropriate, combining multiple products into one shipment to generate savings in delivery cost, time and packaging.

Shipping Where appropriate, combining multiple products into one shipment to generate savings in delivery cost, time and packaging.

Worldwide fulfilment Services We can produce and ship globally from the UK or connect production partners via DSCOOP in other countries.

Portal creation We have relationships with printing technology partners able to create shops and portals for promoting and selling your products.

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My Given Name
FEATURED PROJECT

My Given Name The distinctive format calls for specialist capability

Combining the Prime team’s technical expertise with the superior production capabilities of the HP Indigo 10000 - unique book printing service capable of printing a landscape book in the required dimensions

Read Case Study

Shared communication

First point of contact with Prime Group is with our dedicated customer services team but you will also benefit from a dedicated specialist consultant.

Prime account managers are selected for their excellent communication skills, business acumen and problem-solving. They’re all “can-doers” with an appetite to learn and a love for the job. The team will learn all about your product and service and make sure that your customer has the best experience.

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So, how do I get started?

If you’d like to see us in action and “test the water” for a your product, publication or even create a personalised version of an existing book, it couldn’t be simpler.

Let's get started
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"After I met with Jon and the team my eyes were truly opened to the REAL possibilities of what can be achieved. Not only did they completely remove the headaches of processing my orders but they’ve helped me improve my average basket value by 24%, and my margins by over 100%. I’m on target to grow my business this year by over 150%. The Prime team are continually proactive at helping drive and build my business and care passionately about my success." - Taaya Marjorie Griffith, Swanky Portraits

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