Customer Service Hub

Production of our client's work is our priority, as is the experience we deliver to the doorstep for your brand.

Prime-CustomerHub-Software

Customer Service Hub

Production of our client's work is our priority, as is the experience we deliver to the doorstep for your brand.

Prime-Customer-Services

For us, it's simple, when you succeed, we succeed. So that's why we have created a customer service hub just for you to make it as easy as possible to work with us so you have no worries about production and can concentrate on running your business, not managing your supply chain.

Our customer service team can assist you with your order management queries and requests. Including;

  • Order tracking information
  • Change of address or service for orders
  • Reprints
  • Fulfilment requests
  • Returns management.

Our customer service team will also keep you updated on how your orders are progressing, volumes and production. Plus, monthly performance reviews to check satisfaction levels are exactly where you need them to be.

Our dedicated customer service team will provide a quicker resolution to your requests, so you can get back to customers super fast and give them that wow factor.

Prime Group has been a trusted partner of Zazzle for years and helped ignite our international fulfilment programs. In partnering with PPG we were able to get closer to our customers, and reduce our carbon footprint with a seamless integration to their innovative order processing system. We have great trust in the PPG group to deliver the Zazzle experience to our customers.
Director at Zazzle
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We were aware of Prime’s expertise in personalisation and they have met all our needs, complying fully with all our quality requirements and have reduced order to arrival lead time to as little as a week.
Senior Marketing Manager at Kellogg's
Kelloggs_Quote
It’s fair to say that the Prime guys wowed us from day one! They’re savvy and bring a wealth of experience to the party. Their expertise and knowledge have guided us to create a perfect product and experience for the consumer. We’re confident our precious new brand is safe in their hands and they will prove to be a valuable partner for many years to come. Prime really know their stuff and I would recommend them to anyone looking to create a personalised product.
Mind Candy
mindcandyoffice

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Get in touch