Help Centre FAQs

There are far too many to list! You can find the most popular products in our product catalogue. However, if you can't find something you have in mind, please feel free to call our dedicated customer services team, who will talk you through all our Products and Pricing.

Yes! Please ask our customer services team to arrange samples, although the samples must be shipped to your billing address.

Sustainable packaging and environmentally friendly products are becoming a higher priority for both brands and consumers.

We are FSC®, PEFC Chain of Custody and ISO 14001 Certified, TwoSides members, and are carrying out extensive tree-planting, energy, water and recycling initiatives. It's just the start!

We also have a large range of sustainable packaging.

Our different product lines have different service levels (turnaround times). We work really hard, to ensure that every order is produced in time and despatched out to your customers, upholding your promises through your online shop.

Shipping costs vary. We base our shipping rates on the weight being shipped, the destination it's being shipped to, and the shipping method selected. During exceptional circumstances such as the Covid-19 pandemic, shipping costs may be subject to change. Price on request.

Please supply your artwork as a PDF at 300dpi in CMYK colour mode. Fonts should just be embedded at 100% subset. If you choose our existing product SKUs, you benefit from set artwork templates. Download the templates from our Product pages. 

The first point of contact with Prime is with our dedicated customer services team, who will talk you through our Products and Pricing. 

We will then require you to complete a Credit Application form to ascertain credit level or set up a 'pay as you go' solution. 

Once we've agreed on the finance, we will set up your Products SKU's and Shipping methods in Prime Siteflow. We will then send you details of our API so you can plug it directly into Prime Workflow. Once you've created your artwork, placed a few test orders from your website, you are ready to go! 

Prime has one of the only UK workflow systems designed especially for the production of personalised and on-demand print. Over the years, we've realised that not one solution fits all, so we've developed a range of integrations with other workflow and bespoke supplier systems. Our integrated workflow systems integrate with any existing third-party solution from any E-Commerce Platform to any CRM, MAP, ESP, MIS or DAM system. Any automated workflow, streamline production will give you 100% visibility and transparency from file submission right through to dispatch. 

APPLICATION PROGRAM INTERFACE (API) 

We have several available API's that are RESTful HTTP based API's. Where possible, we have exposed resource-oriented access using standard HTTP verbs and respond with standard HTTP status codes. When communicating with the API directly, JSON will be returned in all responses including errors. Any off-the-shelf HTTP written in any language should be able to access the API easily. Alternatively, we can tailor the API for your needs. 

SUPPLIER LINK GENERIC FILE SYSTEM 

We can download XML or JSON orders from any hosted site to transfer into other systems then upload order status changes to confirm receipt and despatch. 

SUPPLIER LINK CSV BRIDGE 

We can download delimited data orders from any hosted site to transfer into other systems then upload order status changes to confirm receipt and despatch. 

DOWNLOAD ORDERS TO YOUR HOT FOLDER 

We can download order artwork files (PDF) to a hot folder via any hosted site or Amazon S3 bucket and synchronises directly to our workflow. 

AUTO EMAILED FOR MANUAL PRODUCTION 

Set up with our emailer integration and order details are emailed to a selected email address every hour so they can be sent directly to our workflow. 

SKUs (or Stock Keeping Unit) are unique names given to each of our products. We typically use an "XXX_A5_GreetingCard_D" naming convention where the "XXX" is replaced by the first three letters of your company name. However, we can use your naming convention.

We will provide the component structure for each SKU for Integration. As a standard rule, if it's a single artwork product, it would be ITM. A book would consist of a CVR and INN component.

This will be done through postbacks. This means, when the status of an order has changed, a postback will automatically be sent to your system. This allows you to trigger any message you like to the consumer from your system.

This requires an API that can accept a RESTful message. The message can be formatted based on your requirements. We support JSON and XML payloads.

Currently, we trigger on: Order received, Order fetched (artwork received – print ready), Order cancelled, Order errored, Order reprinted and Order shipped.

We also offer Brand Centre, a secure UI, allowing you to view, update shipping, and manage order state 24/7.

Yes! We have five UK sites, three manufacturing partners in Europe and four manufacturing partners in the US and Australia. More can be found on our global shipping page

Yes all of our paper stock is FSC approved. 

We hold stock on site for all products. The stock replenishment process will be determined by the agreement made during the integration conversation. Some clients require us to manage the stock levels and others request a stock report so they can manage their own stock. 

We have many different types of printing methods available, and they're continuing to evolve. Each process is best suited to a particular need, meaning that we choose the printing technique that best compliments the product. Our current plant list consists of 15 HP Indigo Digital Printers, 1 HP Inkjet Press, 4 Ricoh Digital Presses, 2 Mimaki Flatbed Printers, 4 Large Format printers, a range of Dye Sublimation Presses, including a fully automatic Mug Press. Our capabilities are endless when it comes to print finishing.