Why Prime?

Personalisation is one of the most influential trends to hit marketing over the last few years. With the mix of technology, data and a desire to focus on the customer ‘journey’, brands are increasingly competing to deliver one to one communications that are relevant and timely.

We can help you with personalisation or print on demand and ultimately;

Help improve your customers experience.
Deliver personalised experiences along the customer journey.
Increase engagement, conversion, loyalty, and retention.
Deliver your customers a perfect personalised product.

We’ve been around for over 30 years, but while our success is based on our experience, it’s not limited by it. We’re never afraid to explore the unknown, experiment with something new or embrace a new challenge, we’re a lean and agile company, better able to change direction to meet our customer's needs.

First point of contact with Prime Group is with our dedicated customer services team but you will also benefit from a dedicated specialist consultant.

Prime account managers are selected for their excellent communication skills, business acumen and problem-solving. They’re all “can-doers” with an appetite to learn and a love for the job. The team will learn all about your product and service and make sure that your customer has the best experience.

Choosing a supply partner

Breaking ties with an existing supplier is a big decision, but if your current supplier has service, quality problems or lack of reliability, then this might be the right time to move. Our handy checklist could help you determine any gaps in the service you are receiving.

We were aware of Prime’s expertise in personalisation and they have met all our needs, complying fully with all our quality requirements and have reduced order to arrival lead time to as little as a week.

-Sam Blunt- Senior Marketing Activation Manager, EMEA Kelloggs

We were anxious about the move from in-house production to an outsourced contract, even though we knew it made sound business sense. In fact, as the Prime guys had both the skills and technology to deliver, it proved to be almost seamless. Great job!
- Lee Reynolds – Head of Supply Chain, Cornelius Beverage Technologies Ltd

It’s fair to say that the Prime guys wow’ed us from day one! They’re savvy and bring a wealth of experience to the party. Their expertise and knowledge has guided us to create a perfect product and experience for the consumer.
- Michael Acton Smith, Mind Candy

Prime Group, which turned out to be the only company in the UK that could meet all our needs under one roof – a company that I would say is leading the market, and unique in the UK.
- Richard Adey, Penwizard

Thank you again for all your efforts on this job – great turnaround on these and great final products. Thank everyone for their effort – very appreciative!
- Sarah Longstaff, Experian Consumer Services

ISO 27001:2013 & ISO 9001:2015

DATA SECURITY & QUALITY COMPLIANCE

As cyber attacks and data compliance issues continue to affect businesses increasingly, our ISO 27001:2013 certification demonstrates our determination, credibility and ongoing commitment to systems and data security and safeguarding our clients’ sensitive customer data.

UKAS-ISO-27001_s UKAS-ISO-9001_S

ISO 14001:2015

PROTECT THE ENVIRONMENT

Recognising the importance of environmental protection we are committed to operating responsibly and complying with all environmental regulations, legislation and approved codes of practice relating to every area our business activities encompass.

UKAS-ISO-14001_s